Frequently Asked Questions (FAQ)
Shipping and Delivery
What are the delivery times?
Our orders are processed within 1-2 business days. Standard delivery takes 3-5 business days in Italy.
How much does shipping cost?
Free shipping for orders over €50. For orders under that, shipping costs vary depending on weight; you can see the cost at checkout.
Do you ship internationally?
Yes, we ship throughout Europe. Shipping times and costs vary based on the destination.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Products must be unused and in their original packaging.
How can I make a return?
Contact us via email with your order number and we will provide you with return instructions.
Products and Quality
Are your products safe for food use?
Yes, all our kitchen and table products are food-safe certified and comply with European regulations.
How can I take care of non-stick products?
We recommend hand washing with mild detergents and avoiding metal utensils to preserve the non-stick coating.
Orders and Payments
What payment methods do you accept?
We accept credit/debit cards, PayPal, and Shop Pay for a fast and secure checkout.
Can I modify or cancel my order?
Contact us immediately after placing your order. If it has not yet been processed, we can modify or cancel it.
Customer Support
How can I contact you?
You can contact us via email or through the contact form on our website. We respond within 24 hours on business days.